SHIPPING & RETURNS
When can I expect to receive my BSM Order?
It is important for us to make sure that our customers feel appreciated and valued.
We want to make sure you are happy.
Please do not hesitate to contact us with any concerns.
Customer service email: bysomood@gmail.com
or Find Us on Wechat: Bysomood2022
Pre-order items:
- Once the order is confirmed, the item will be procured promptly and could take anywhere from 1 to 2 weeks to be dispatched from Korea, depending on it’s availability.
- Upon arrival at our warehouse, the item will be carefully packaged and made ready for dispatch.
(The delivery times for various regions are as follows: 1 week for the UK, 1 ½ weeks for the US, 1 ½ weeks for Australia and 2-3 days for China Mainland.)
- The order number will be updated on the website within 1-2 days after the parcel is shipped.
As soon as your order is dispatched, the item will be delivered to you in about 1 week time.
Items in Stock:
Items that are currently in stock will be packaged and dispatched directly to you within 3 days of successfully placing your order and making payment.
*Worldwide Shipping is available at By.somood
*We offer Free Standard Shipping on orders to UK, US and China Mainland over £160; and to all other countries over £300.